Business Identity
- Operating Name: Algokami Tech Solutions
- Email: algokami.tech@gmail.com
- Phone: +91 88570 66841
1. Overview
At Algokami Tech Solutions, we strive to deliver high-quality services that meet our clients' expectations. This refund policy outlines the conditions under which refunds may be issued.
2. Before Project Commencement
If you cancel your project before discovery or implementation work has begun, you may be eligible for a refund of advance payment minus documented administrative or banking fees.
3. During Project Development
Once work has commenced, any refundable amount is determined by completed milestones, delivered artifacts, and accepted outputs under the signed proposal or SOW:
- Discovery and consultation fees are non-refundable once workshops or analysis are delivered
- Milestone payments already approved by the client are non-refundable
- Unstarted milestones may be eligible for partial or full refund review
4. After Project Completion
Once a project has been completed and accepted against agreed scope, refunds are generally not available. We provide a defined support window for bug fixes under accepted deliverables.
5. Website Maintenance Services
For ongoing website maintenance and support services:
- Monthly services can be cancelled with 30 days notice
- Prepaid services are non-refundable once the service period has begun
6. How to Request a Refund
To request a refund, contact algokami.tech@gmail.com with project details, invoice references, and reason for request. We respond within 5 business days.
7. Refund Processing
Approved refunds are processed within 7-14 business days and, where possible, sent to the original payment method.
8. Exceptions
Refunds may be denied in cases of:
- Breach of contract by the client
- Project delays caused by client inaction
- Disputes over subjective design preferences after approval
9. Contact Us
If you have any questions about our refund policy, please contact us at algokami.tech@gmail.com.